wisma88 Privacy Policy
We treat your privacy as a matter of trust. This document explains in detail how wisma88 collects, stores, uses and protects your personal information when you use our platform services.
wisma88's Commitment to Your Privacy
Every step we take in handling your data is guided by these six core principles.
Double-Layer Security
Your data is protected with 256-bit SSL encryption and strict internal access controls. Only authorised staff may view members' personal information.
Not Sold to Third Parties
wisma88 does not sell, rent or disclose your personal information to any third party for marketing purposes without your consent.
You Are in Control
You have the right to access, correct and request deletion of your personal data at any time through our support channels, which operate 24/7.
Limited and Defined Use
The information you provide is used only for account registration, identity verification, transaction processing and service improvement.
International Licensing Compliance
wisma88 operates under international licensing and complies with data protection requirements set by the relevant regulatory bodies.
Data Breach Notification
Should any security incident involving your data occur, wisma88 will notify you within a reasonable timeframe and take immediate remedial action.
Information We Collect
In operating the wisma88 platform, we collect several categories of information to ensure the service runs safely and efficiently. Below is a detailed list of information we may collect from you.
Personal Identity Information
Information you provide directly during the wisma88 account registration and verification process, including:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth and gender
- Identity card number or passport number
- Current residential address
- Active mobile phone number
- Valid and active email address
Financial and Transaction Information
To process deposits and withdrawals securely, we may retain records related to:
- E-wallet account details (Touch 'n Go eWallet, DuitNow)
- Information required for transactions via FPX or online banking
- Cryptocurrency wallet addresses (for USDT, BTC, ETH deposits and withdrawals)
- Deposit and withdrawal transaction history
- Betting activity records and bonuses received
Technical and Usage Information
Technical information is collected automatically when you browse the wisma88 website:
- IP address and approximate location
- Web browser type and device operating system
- Access log data and visit timestamps
- Pages visited and time spent on each page
- Referral source (the link that brought you to our site)
- Cookie information and similar tracking technologies
Communication Information
Each time you contact the wisma88 support team, we record:
- Live chat session content and conversation transcripts
- Emails sent to and from our support address
- Complaints, feedback and requests submitted
- Information related to the resolution of reported issues
How We Use Your Information
Platform Operations and Account Management
Your personal information is used for the core operations of the wisma88 platform:
- Creating and verifying new member accounts
- Processing RM deposits and withdrawals within 5–30 minutes
- Verifying identity to comply with anti-money laundering (AML) requirements
- Managing bonus eligibility and calculations including the 200% welcome bonus
- Updating your account information and VIP membership level
Service Improvement
Usage data helps us improve your experience at wisma88:
- Analysing usage patterns to improve website design
- Identifying technical issues and resolving them more quickly
- Developing new features and games based on member needs
- Optimising platform performance across different device types
- Evaluating the effectiveness of promotions and internal marketing campaigns
Security and Fraud Prevention
Protecting your account and assets is a priority for wisma88:
- Detecting suspicious or unusual account activity
- Investigating and preventing fraud attempts and hacking
- Verifying that users are 21 years of age or older
- Ensuring only one account per individual
- Complying with international licensing and relevant legal requirements
Communication and Promotions
We use your contact information to:
- Send important notifications related to your account and transactions
- Inform you of policy updates or changes to terms of service
- Contact you about relevant offers and promotions (with your consent)
- Send account activity reports upon request
- Respond to your customer support enquiries
Sharing Information with Other Parties
wisma88 takes a very careful approach in determining when and with whom your personal information may be shared. In general, we do not disclose your data to outside parties except in the following circumstances.
Trusted Service Providers
We work with third-party service providers who help operate the platform, such as payment processors, game software providers and technology infrastructure providers. All such providers are bound by strict confidentiality agreements and may only use your data for purposes specified by wisma88.
Legal and Regulatory Requirements
wisma88 may disclose your personal information if required by law, court order or direction from a legitimate regulatory authority. This includes AML reporting requirements and cooperation with official investigations conducted by authorised bodies.
Business Transfers
In the event of any merger, acquisition or transfer of wisma88 business assets, user information may be transferred as part of those assets. In such a situation, you will be notified in advance and an equivalent privacy policy will be maintained.
Your Rights Regarding Personal Data
As a wisma88 member, you have certain rights regarding the personal data we hold about you. These rights can be exercised at any time by contacting our support team.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right of Rectification
You have the right to correct any personal information in your account that is inaccurate or incomplete.
Right of Erasure
You may request deletion of your personal data, subject to applicable legal and licensing requirements.
Right to Object
You have the right to object to the use of your data for certain purposes such as marketing communications.
Right to Restriction
You may request that the processing of your data be restricted in certain recognised circumstances.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
Right to Withdraw Consent
For processing based on consent, you may withdraw that consent at any time.
Right to Complain
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the relevant authority.
Cookie Policy
Cookies are small text files stored on your device when you browse the wisma88 website. We use cookies for several important purposes that support a good user experience.
Types of Cookies We Use
- Essential Cookies: Required for basic website functions such as login sessions and account security.
- Performance Cookies: Collect information about how visitors use the website for improvement purposes.
- Functional Cookies: Store your personal preferences such as language and display settings.
- Analytical Cookies: Help us understand traffic patterns and improve website content.
You can manage cookie settings through your web browser options. However, disabling essential cookies may affect certain functions on the wisma88 website.
Data Security Measures
wisma88 implements various technical and procedural security measures to protect your personal data from unauthorised access, loss or misuse.
Technical Protection Measures
- Data encryption during transmission using TLS/SSL protocols
- Encryption of data stored in our databases
- Two-factor authentication (2FA) for member accounts
- Continuous system monitoring to detect threats
- Regular security audits by independent parties
- Internal access controls based on the principle of minimum necessity
Although we take all reasonable measures, no security system is entirely foolproof. We encourage you to also keep your wisma88 account password secure.
Data Retention and International Transfers
How Long We Retain Your Data
wisma88 retains your personal information for as long as necessary to fulfil the original purpose of collection, or as required by law and international licensing requirements. Generally:
- Active account data is retained throughout your membership period
- Financial transaction records are retained for the minimum period set by licensing requirements
- Customer support communication logs are retained for a reasonable period for reference and audit purposes
- After account closure, certain data may be retained for an additional period for legal compliance purposes
Cross-Border Data Transfers
As an online platform operating under international licensing, your personal information may be stored or processed on servers located outside Malaysia. In such situations, wisma88 ensures:
- Data transfers are carried out in accordance with recognised protection mechanisms
- Data recipients outside the country are subject to an equivalent level of protection
- Binding data processing agreements are enforced with all international partners
- Information about data processing locations is available upon request
Privacy and Age Restrictions
Service for Users Aged 21 and Above
wisma88 is a betting platform intended solely for individuals aged 21 and above. We actively:
- Verify age during the new account registration process
- Do not collect personal data from underage individuals
- Close accounts confirmed to belong to individuals who do not meet the age requirement
- Do not use user personal data to target content at minors
If you become aware that an underage individual has registered an account at wisma88, please notify us immediately through the available support channels.
Privacy Policy Updates
How We Update This Policy
wisma88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. When updates are made:
- The "Updated" date at the top of this page will be changed
- Members will be notified via in-account notifications or email for significant changes
- Continued use of the wisma88 platform after an update is considered acceptance of the updated terms
- Previous versions of the privacy policy can be requested through our support channels
We encourage you to review this page periodically to stay informed of wisma88's latest privacy practices.
Contact the wisma88 Privacy Officer
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
24/7 support in Malay and English. Immediate real-time response.
Contact us at for written enquiries related to privacy.
Frequently Asked Questions about the Privacy Policy
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